How many cabanas share the common bathroom facilities?
The four Chan cabanas share the common bathroom facilities, as well as restaurant guests.
Can I bring an ice chest?
We regret that due to local sanitary laws, it is prohibited to enter the cabañas with food and beverages. Food may not be stored inside the cabañas, as curiosity and hunger can make for unexpected roommates, such as mice, iguanas, and raccoons. For this reason, all coolers and ice chests will be stored in our general storeroom until check out. We are located in the jungle, and we appreciate your cooperation to maintain basic health standards in the accommodations.
Can I bring my portable stereo?
Most Zahra guests come to relax, and enjoy the sound of the waves. If your stereo is audible to other guests, you will be asked to turn it down.
Is Zahra clothing optional?
No, but our neighbors Azulik and Cabanas Copal are.
What amenities does Zahra have?
Zahra shares all the amenities of Cabanas Copal , including: holistic spa, temazcal (indigenous sweat lodge), dry floatation tank, tours & information services, kayak and snorkel rentals, and restaurant.
When is check-in?
Check-in is at 3:00 p.m. You are welcome to arrive earlier if you wish, but we cannot guarantee your villa will be ready before that time.
When is checkout?
12:00 p.m.
What is the weather like?
May is usually the warmest month of the year. The rainy season usually kicks in for June, July, and August making these months generally cooler. Check out weather.com for year-round averages in the area, or consult The Weather Network, which shows averages for Akumal, just a half hour north of Tulum.
Does Zahra have air conditioning?
None of the EcoTulum Resorts have air conditioning, though Zahra does have ceiling fans in all rooms.
Where can I recharge batteries?
In the reception of your hotel you can request to recharge batteries during the hours of the generator.
How can I contact reception?
Reception is on MSN Messenger: zahradesk@hotmail.com.
Please note that this email is for Messenger contact only, and all reservations requests should be directed to reservations@ecotulum.com.
How far away is the spa?
Most Maya Spa services can be requested for in-room service. However, if you would like to have them in our spa therapy rooms, you have two options to choose from: the Copal beach spa (near the seaview cabanas) or jungle spa (near the gardenview cabanas), or the Zahra cliff spa (near the Tunich cabanas). All spa facilities are within 2-3 minutes walking distance within Copal, or maximum 5 minutes between hotels.
How do I book a spa treatment online?
Please click here to book a spa treatment online for Maya Spa. Please note that not all treatments may be booked online. If you are interested in booking a treatment that is not available online, please email us with your question, or call us locally once you are within Mexico at 984 871 2750. You can book in person at the spa desk at Cabanas Copal. Please keep in mind that all therapists have changing schedules, so if you are coming from another hotel and have a specific therapist request, please give us a call beforehand so we can set up an appointment within that person´s schedule.
How many meters is the beach away from the cabana? How long does it take to walk there?
All cabanas and rooms are a 20 meter walk from the sandy beaches.
Does each cabana have its own bathroom with a toilet and hot water?
All cabanas have private bathrooms with hot water, except for the four common bath cabanas. The running water comes from our well, and is brackish. Water pressure may not be as strong as you are used to at home, and the water quality may vary from what you are used to.
What credit cards are accepted at Zahra?
At this time, we only accept Visa and MasterCard. While American Express is accepted for online reservations, we do NOT accept it in Tulum. Thanks!
How do I choose between Zahra, Copal, and Azulik?
Cabanas Copal is the first of the EcoTulum hotels, and it´s the largest hotel on the largest property: 47 cabanas on 200 meters of beachfront. It has a rustic, jungle feel, and the cabanas are all situated among palm trees and thick vegetation. There is a mix of seaview and gardenview cabanas. Copal is popular among couples and families seeking an adventure. The Copal restaurant, Maya Spa, bikes, snorkel gear, kayaks and yoga classes are accessible no matter which hotel you stay at.
Azulik was designed with couples in mind, 15 villas on 65 meters of beachfront. All villas are perched on a cliff or are beachfront. Azulik is most popular with couples and honeymooners, as it is an adults-only property. Although it has no restaurant, Zahra and Copal are within a 5 minute walk and room service is available.
Zahra is a much smaller property than Cabanas Copal and Azulik. The cabanas and rooms are grouped together near the restaurant, so everything is conveniently close by. This also lends to a more social and family atmosphere. While the property is filled with palm trees and lilies, there is not much other vegetation, so the hotel has less of a jungle feel. Zahra has a boutique hotel atmosphere and most of the rooms and cabanas face the garden courtyard. The beach is close to all the rooms, and Zahra has 5 cabanas which sit right on the beach.
Is there parking?
Yes, across the street from the hotel.
Are children welcome?
Of course!
Can I bring my pets?
Sorry, pets are not accepted at Zahra.
Is there a safe available?
Yes! There is one safe in the Zahra reception for storing documents.
Got any more questions?
Please do contact us!
