EcoTulum Resorts highly recommends that you purchase trip cancellation service as reservations are non-refundable. The insurance will cover you in case of a natural disaster or medical emergency (please verify all terms and conditions with the insurance company).
If there is a Tropical Storm Warning or a Hurricane Warning issued for Mexico, Azulik, Zahra, Cabanas Copal and Maya Spa may close before or during your scheduled 
reservation and you may be asked not to come or be asked to leave early. If you do not purchase insurance coverage, and are unable to travel, are unable to stay in our accommodations, or are asked not to come or to checkout, or to depart early due to a tropical storm or hurricane, EcoTulum Resorts will hold on account for one year, the unused balance of your reservation which may be applied toward the payment for any new reservation beginning within one year of the originally scheduled arrival date. In the event of these circumstances, we will waive the $50 usd. cancellation fee.
We will not hold waive the $50 usd. cancellation/change fee if you are unable to travel because of cancelled flights, personal reasons, medical emergencies or any other condition causing a cancellation or change of dates. If you do not purchase insurance, if you choose to leave, you will not be refunded or credited for the unused portion of your stay. Under all circumstances, EcoTulum Resorts and its reservations office, shall not issue a refund whatsoever.
EcoTulum Resorts strongly recommends and encourages trip cancellation insurance!
No shows, late arrivals (beyond 12pm the day following your planned arrival date), early departures are all non-refundable. No refunds will be granted. Guests who abandon the rooms of EcoTulum Resorts (Azulik, Zahra, Cabanas Copal) for any reason whatsoever agree they have no rights to compensation.
Check out our special offers and deals on accommodations, or check out our upcoming events.
Para información y reservaciones en español, favor de hablar al +(52) 01 800 514 3066 (México), o al +(54) 011 5918 6400 (Argentina). O envíanos un e-mail. Gracias!
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We will process 100% payment for your stay, at the time of booking. Should you want to make a cancellation, please make it at least 48 hours prior to your day of arrival subject to one night charge. Credit valid for one year will be issued.
If you are arriving late, we will hold the accommodation until 12pm the following day.
Please do not hesitate to contact us for further information.
