Azulik FAQs

Are there critters?
The Azulik villas are raised up on stilts above the ground, which means guests are less likely to come across unexpected visitors than they would at Copal, for example. However, since the villas are tucked between tropical palm trees in the jungle at the edge of the Caribbean Sea, this creates for an intimate relationship with nature and all of its creatures. Some spiders or insects may enter the villas. Iguanas may be seen on the Azulik decks or on the rocky cliff beyond. Please keep in mind that we embrace the jungle and make every effort to help guests feel at home in this natural experience. However, if you have extreme insect or spider fears, you might want to reconsider your trip to Tulum. Please email us if you have any specific concerns.

Is there an additional charge for room service?
There is a special menu for Azulik guests. Tip is not included.

How do I order room service?
Room service may be requested by placing the red flag outside your villa. The Azulik concierge will pass by and take your order

Can I bring an ice chest?
We regret that due to local sanitary laws, it is prohibited to enter the cabanas with food and beverages. Food may not be stored inside the cabanas, as curiosity and hunger can make for unexpected roommates, such as mice, iguanas, and raccoons. For this reason, all coolers and ice chests will be stored in our general storeroom until check out. We are located in the jungle, and we appreciate your cooperation to maintain basic health standards in the accommodations.

Can I bring my portable stereo?
Most Azulik guests come to relax, and enjoy the sound of the waves. If your stereo is audible to other guests, you will be asked to turn it down.

Are there restaurants nearby?
Yes, the the Zahra restaurant is a five minute walk away. And ther is room service available.

What amenities does Azulik have?

Azulik is intended to be a relaxing, romantic retreat for couples, and the Azulik property consists of just the villas. Azulik shares all the amenities of Cabanas Copal, next door, including: holistic spa, temazcal (indigenous sweat lodge), tours & information services, kayak and snorkel rentals assistence , and Room service from Hotel Zahra may be requested for dining in your villa, or at the Restaurant in Hotel Zahra, you can also request in-room spa services such as massage, reiki, or mud wraps.

When is check-in?
Check-in is at 3:00 p.m. You are welcome to arrive earlier if you wish, butwe cannot guarantee your villa will be ready before that time.

When is checkout?
12:00 p.m.

Are children welcome?
Sorry, Azulik is an adults-only resort. No exceptions.

Is Azulik clothing optional?
Regarding the clothing optional policy, it is allowed inside our premises in Cabañas Copal and Azulik.
Nudism is prohibited in Mexico's Federal Zones, including the beaches. The practice of nudism in the beach may cause inconveniences with the authorities, even though many of the beaches in Tulum are clothing optional.

Can I bring my pets?
Sorry, pets are not accepted at Azulik.

Is there a safe available?
Yes! There are two safes in the Azulik reception for storing documents and larger items.

How do I choose between Zahra, Copal, and Azulik?
Cabanas Copal is the first of the EcoTulum hotels, It has a rustic, jungle feel, and the cabanas are all situated among palm trees and thick vegetation. There is a mix of seaview and gardenview cabanas. Copal is popular among couples and families seeking an adventure. Room service is available.
The Maya Spa and yoga classes are accessible no matter which hotel you stay at.
Azulik was designed with couples in mind, 15 villas on 65 meters of beachfront. All villas are perched on a cliff or are beachfront. Azulik is most popular with couples and honeymooners, as it is an adults-only property. Although it has no restaurant, Zahra and Copal are within a 5 minute walk and room service is available.
Zahra The cabanas and rooms are grouped together near the restaurant, so everything is conveniently close by. This also lends to a more social and family atmosphere. While the property is filled with palm trees and lillies, there is not much other vegetation, so the hotel has less of a jungle feel. Zahra has a boutique hotel atmosphere and most of the rooms and cabanas face the garden courtyard. The beach is close to all the rooms, and Zahra has 5 cabanas which sit right on the beach.

How many people can stay in one villa?
The villas have one king size bed and one hanging queen lounge bed, for a maximum of four guests per room. We ask that children be left at home, as Azulik is an adults-only resort. Please also keep in mind the villa does have one bathtub in the common area and that singles traveling together would have to vacate the villa to offer privacy to the other while bathing.

Does Azulik have air conditioning?
None of the EcoTulum Resorts have air conditioning, though Azulik and Zahra does have ceiling fans in all rooms that operate during the day.

Where can I recharge batteries?
In the reception of your hotel you can request to recharge batteries during the hours of the generator.

How far away is the spa?
Most Maya Spa services can be requested for in-room service. However, if you would like to have them in our spa therapy rooms, you have two options to choose from: the Copal beach spa (near the seaview cabanas) or jungle spa (near the gardenview cabanas). All spa facilities are within 2-3 minutes walking distance within Copal, or maximum 5 minutes between hotels.

How do I book a Maya Spa treatment?
Please email us to book a spa treatment or with your question regarding therapies.
You can also book in person at the spa desk located at hotel Zahra. Please keep in mind that all therapists have changing schedules, and that some treatments need a prior arrangement. So if you are coming from another hotel and have a specific therapist request, please give us a call beforehand so we can set up the appointment within that person´s schedule.
Our telephone numbers are (00 52 1) 984 80 79 522 | (00 52 1) 984 132 3433.
You can download the price list for all treatments here.

How many meters is the beach away from the villas? How long does it take to walk there?
That depends on the time of year and weather conditions, which affect the sand on the beach. During some months, all villas have sandy beach in front of them. At other times of the year, the farthest are a 40 meter walk from the sandy beaches.

Is there parking?
Yes, at the main entrance.

What credit cards are accepted at Azulik?
At this time, we only accept Visa and MasterCard. While American Express is accepted for online reservations, we do NOT accept it in Tulum. Thanks!

Got any more questions?
Please do contact us!